Membership Terms & Conditions

1. About This Agreement

This Membership Agreement (“Agreement”) is between The Bao Institute for Healthy Living Inc. (“Bao” or “Bao Institute”) and the individual named on page 1 (“Member” or “you”). This Agreement is legally binding and may be subject to the Consumer Protection Act, 2002 (Ontario) (“the Act”). Any limits on your rights apply only as permitted by the Act. For digital versions, “The Bao Institute for Healthy Living Inc.” refers to the corporation legally registered in Ontario, Canada.

This Agreement forms part of, and is interpreted together with, any service-specific agreements you sign (e.g., Personal Training, Bao+Fit, Nutrition, Etc.).

2. Membership Type

A) Open-Ended Membership (Auto-Renewing)

Membership type, start date, obligation term, and renewal details are listed on page 1 of this agreement.
Continues indefinitely after the obligated term.
Billed bi-weekly, monthly, semi-monthly, or yearly.
Changes to billing cycles require written notice from Bao.

B) Fixed-Term Membership (Set Period)

Start date and length of term is listed on page 1.
Membership ends automatically at the end of the term.
Early termination permitted only as required by law or with approved medical documentation consistent with Bao’s policy.
Cancellation requests must be submitted in writing.

3. Membership Benefits

Membership provides access to Bao Institute facilities, including cardio and strength equipment, group fitness classes, change rooms, showers, saunas, tanning, hydro‑massage, towel or locker service (add‑on or VIP), and eligibility for premium services.

Some equipment or amenities may be unavailable during maintenance, repairs, or upgrades. Class schedules, instructors, and availability may change without notice.

Marketing recordings will not intentionally feature members without explicit consent; incidental appearance may occur. To withdraw consent, notify staff in writing.

4. Payment Terms & Pre-Authorized Debit

You (or the Payor listed on page 1) agree to pay all membership fees and authorize Bao to withdraw fees from your designated account.

Payments may begin within 15 days of the Start Date.
Each withdrawal is treated as if personally authorized.
Revoking payment authorization does not cancel your membership.
You remain responsible for all declined or outstanding payments.

You must keep payment information current and notify Bao of any updates.

Declined payments may incur administration fees as outlined in Section 11.

5. Cancellation

A) Open-Ended Membership

May be cancelled after the obligated term with 30 days’ written notice. Cancellation becomes effective 30 days after Bao receives your written notice.

B) Fixed-Term Membership

Ends automatically at the end of the term. If early cancellation is approved for medical reasons, Bao may require documentation from a licensed healthcare provider. Each Member must cancel their own membership in writing.

6. Assumption of Risk & Liability Waiver

Exercise, equipment use, and facility activities involve inherent risks. By signing this Agreement, you release Bao and its staff from claims arising from participation, excluding cases of gross negligence or willful misconduct by Bao.

You confirm you have disclosed all relevant medical conditions and will update Bao regarding any changes.

This waiver applies to all areas of the facility, including entrances, parking areas, and off‑site activities.

7. Facility Rules & Conduct

Members must follow posted rules, staff instructions, and policies at www.baoinstitute.com.

Bao may update rules and policies; continued membership constitutes acceptance.

Filming, photography, or recording inside the facility is prohibited unless authorized by Bao.

Bao may suspend or terminate membership without refund for rule violations, unsafe behaviour, disruptions, or illegal activity.

Billing pauses during suspension.

No unauthorized business activity or personal training is permitted.

8. Age Restrictions

Members under 18 require parent or guardian signature. Minors are prohibited during unstaffed hours unless expressly authorized. Parents/guardians are responsible for ensuring minors comply with all rules.

9. Guests

Guest access is allowed only during staffed hours and is subject to guest fees and policies. Guests must complete a liability waiver prior to entry. Members are responsible for their guests’ behaviour.

10. Fee Changes (Open-Ended Only)

After your first 12 months, Bao may adjust your fees with 3 months’ written notice delivered using your most recently provided contact information.

You may cancel during the notice period. If you do not cancel, the new fees take effect automatically.

11. Default & Collections

You are in default if you miss a payment, provide invalid billing information, or breach this Agreement. Bao may: charge a $25 administration fee (plus applicable taxes), suspend access, send your account to collections and/or terminate your membership.

Bao will provide written notice of missed or declined payments before sending any account to collections.

Reinstatement requires payment of all outstanding amounts.

12. Assignment

This Agreement cannot be transferred by the Member. Bao may assign this Agreement to another operator at its discretion.

13. Privacy & Communications

You consent to Bao contacting you by phone, text, email, or automated message regarding renewals, service updates, feedback, promotions, and offers. Transactional communications (e.g., billing, policy changes) may still be sent even if promotional consent is withdrawn.

14. No Verbal Agreements

All changes must be in writing and signed by both parties.

15. Governing Law

This Agreement is governed by the laws of Ontario and the federal laws of Canada.

16. Limitation of Liability

Maximum damages payable to you under this Agreement shall not exceed the total amount you have paid under this Agreement. Nothing in this Agreement limits your rights under the Consumer Protection Act, 2002.

17. Severability

If any part of this Agreement is invalid, the remainder continues in effect.

YOUR RIGHTS UNDER THE CONSUMER PROTECTION ACT, 2002

You may cancel this agreement at any time during the period that ends ten (10) days after the later of the day you receive a written copy of the agreement and the day all the services are available. You do not need to give the supplier a reason for cancelling during this 10-day period. In addition, there are grounds that allow you to cancel this agreement. You may also have other rights, duties and remedies at law. For more information, you may contact the Ministry of Consumer and Business Services.

To cancel this agreement, you must give notice of cancellation to the supplier, at the address set out in the agreement, by any means that allows you to prove the date on which you gave notice. If no address is set out in the agreement, use any address of the supplier that is on record with the Government of Ontario or the Government of Canada or is known by you.

If you cancel this agreement, the supplier has fifteen (15) days to refund any payment you have made and return to you all goods delivered under a trade-in arrangement (or refund an amount equal to the trade-in allowance).
O. Reg. 17/05, s. 28 (3).